Information Technology Supervisor (Full Time)
JOB
Summary:
Leadership position maintains IT systems for Six Flags Darien Lake, including Park, Hotel, and Back-Office areas.
The IT Supervisor is responsible for providing status reports to the IT Manager with close integration with Six Flags local and corporate management and support staffs as required for the execution of these tasks including local area network (LAN) and point of Sale Systems (POS) and Voice over IP (VoIP) for Six Flags supported properties.
SPECIFIC DUTIES AND
Responsibilities:
Monitor and troubleshoot the Local Area Network (LAN) performance.
Provide software and hardware support for on-site operational and administrative systems, custom or 3rd party software, and Corporate supported business systems.
Delegate incoming work orders and deploy the Information Systems team to resolve issues efficiently.
Work with IT Manager to provide and coordinate on-site and off-site training for existing and new software/hardware.
Provides first level end-user support for all in park and back office users.
Continuously monitor, coordinates and escalates support issues as needed to the appropriate local park management, corporate and/or third party support teams.
Conduct preventative maintenance and regular audits to ensure all I.
S.
related equipment is functioning properly and is well maintained.
Ensures Six Flags supported property(ies) information systems infrastructure is properly maintained and operational during Park Operating Hours.
Provide strict adherence to the corporate security policies and procedures.
Become proficient in support of other processing platforms, architectures, and systems used by Six Flags.
Performing System and Network Engineering Support for all park specific servers, corporate based servers and infrastructure equipment.
Documenting all end user help desk calls in the Six Flags help desk system ensuring prompt response to all IS calls and work orders.
Conduct preventative maintenance and regular audits to ensure all I.
S.
related equipment is functioning properly and is well maintained including Six Flags Media Networks and audio hardware and software.
Participation in status calls to review corporate initiatives and individual park needs.
Maintaining technical proficiency in areas deemed necessary to support on-going and future operating environment.
THE IDEAL CANDIDATE SHOULD POSSESS:
Demonstrated organizational and project management skills; Aptitude to manage multiple tasks simultaneously.
Education and/or experience equivalent to a bachelor's degree in MIS or a relevant IT related field.
Knowledge of cabling infrastructure.
Basic knowledge of audio/video systems.
Minimum of 2 years' experience in systems engineering, systems support or in a technology-related industry.
Skills in data, telecommunications, and computer programming.
Fluency in all Microsoft Office applications is required.
Exceptional communication, interpersonal, and customer service skills.
Ability and willingness to work a flexible schedule including nights, weekends, and holidays.
Must be detail oriented, resourceful and self-motivated.
Must have a valid Driver's License Recommended Skills Administration Auditing Business Systems Communication Customer Service Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Leadership position maintains IT systems for Six Flags Darien Lake, including Park, Hotel, and Back-Office areas.
The IT Supervisor is responsible for providing status reports to the IT Manager with close integration with Six Flags local and corporate management and support staffs as required for the execution of these tasks including local area network (LAN) and point of Sale Systems (POS) and Voice over IP (VoIP) for Six Flags supported properties.
SPECIFIC DUTIES AND
Responsibilities:
Monitor and troubleshoot the Local Area Network (LAN) performance.
Provide software and hardware support for on-site operational and administrative systems, custom or 3rd party software, and Corporate supported business systems.
Delegate incoming work orders and deploy the Information Systems team to resolve issues efficiently.
Work with IT Manager to provide and coordinate on-site and off-site training for existing and new software/hardware.
Provides first level end-user support for all in park and back office users.
Continuously monitor, coordinates and escalates support issues as needed to the appropriate local park management, corporate and/or third party support teams.
Conduct preventative maintenance and regular audits to ensure all I.
S.
related equipment is functioning properly and is well maintained.
Ensures Six Flags supported property(ies) information systems infrastructure is properly maintained and operational during Park Operating Hours.
Provide strict adherence to the corporate security policies and procedures.
Become proficient in support of other processing platforms, architectures, and systems used by Six Flags.
Performing System and Network Engineering Support for all park specific servers, corporate based servers and infrastructure equipment.
Documenting all end user help desk calls in the Six Flags help desk system ensuring prompt response to all IS calls and work orders.
Conduct preventative maintenance and regular audits to ensure all I.
S.
related equipment is functioning properly and is well maintained including Six Flags Media Networks and audio hardware and software.
Participation in status calls to review corporate initiatives and individual park needs.
Maintaining technical proficiency in areas deemed necessary to support on-going and future operating environment.
THE IDEAL CANDIDATE SHOULD POSSESS:
Demonstrated organizational and project management skills; Aptitude to manage multiple tasks simultaneously.
Education and/or experience equivalent to a bachelor's degree in MIS or a relevant IT related field.
Knowledge of cabling infrastructure.
Basic knowledge of audio/video systems.
Minimum of 2 years' experience in systems engineering, systems support or in a technology-related industry.
Skills in data, telecommunications, and computer programming.
Fluency in all Microsoft Office applications is required.
Exceptional communication, interpersonal, and customer service skills.
Ability and willingness to work a flexible schedule including nights, weekends, and holidays.
Must be detail oriented, resourceful and self-motivated.
Must have a valid Driver's License Recommended Skills Administration Auditing Business Systems Communication Customer Service Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
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